Support

Fastest: the Discord community

Most questions get answered quickest in our Discord — announcements, changelogs, and help from the team and other members live there. Join the Inkveil Discord →

Email — account & billing

For anything private (account access, billing, refunds), email support@inkveil.ai from the address on your account. We aim to respond within 2 business days.

Payments & plan activation

• Crypto passes: your plan activates automaticallyonce the network confirms your payment — usually within minutes. If it hasn't appeared after an hour, email us with the payment reference from your invoice. Passes are one-time purchases and never auto-renew.
• Patreon:link your Patreon to your Inkveil account and your tier syncs automatically. If your plan doesn't show, unlink and relink from your profile, or email us with the email address you use on Patreon.
• Veil packs: credited to your balance automatically on payment confirmation.

Refund questions? See the refund policy.

Account recovery

Forgot your password? Reset it at /forgot. Locked out entirely (lost email access, suspected compromise)? Email support from any address with as much account detail as you can — we'll verify ownership before making changes.

Reporting content & appeals

Use the in-app report tools on any character or message, or email us. Reports of potentially illegal content are reviewed within 5 business days. If your content or account was actioned and you believe we got it wrong, appeal at /appeal.

Bugs & ideas

Spotted something broken, or have a feature you want? Tell us at /feedback — it goes straight to the team.